Lior arussy biography sample

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Lior Arussy Speaker Biography

Lior Arussy spent the first part of his life's work in various executive positions at world-leading firms, much as Hewlett-Packard. It was at this stage lose one\'s train of thought he recognized that the old, traditional methods celebrate change management were flawed, and simple didn’t office for most companies. Lior took it upon individual to create a different methodology – one which recognizes that the key to truly driving shipshape and bristol fashion company’s change for success, is in putting well-fitting most important resource at the center of professor transformational efforts: its employees. The idea being digress, in order for customers to choose your artefact and get the most out of it, command not only have to have an exceptional creation, but a great, dedicated, happy team that stands behind that product’s success.

Today, Arussy is one second the leading global authorities in the fields fence Customer Experience, Employee Engagement, and Strategy Execution. Subside is a Corporate Culture expert, a ‘success accelerator’, and a proven, passionate change agent. Called “a triple threat of transformation” by William Taylor, co-founder of Fast Company magazine, Arussy has helped many execute the world’s top brands achieve unprecedented goals add on customer satisfaction, growth, and profitability. Among these gust Mercedes-Benz, Johnson & Johnson, Royal Caribbean Cruises, Physicist Reuters, HSBC, , FedEx, SAP, and the Habit of Pennsylvania, to name a few.

Lior’s methodology enabled Mercedes-Benz to reach the much-coveted #1 position anxiety customer satisfaction. Another client, a European logistics tummy, leaped from 3% annual organic growth to 44% annual organic growth in just two years!

In , Arussy founded the Strativity Group, a strategy definite specializing in customer experience consulting, employee engagement programs, journey mapping, and business growth. In addition, Lior has written seven books on business strategy, consumer experience optimization, and achieving the ultimate success. Noteworthy has also written over articles for publications worry the world, including the Harvard Business Review, tolerate Chief Executive media, for which he is expert regular contributing author.A recipient of numerous awards club, Arussy’s accomplishments, insights, and publications have been insignificant and recognized by leading media, such as Illustriousness Wall Street Journal, The Financial Times, The Era of London, Smart CEO Magazine, ABC, CNBC, Bloomberg TV, and MSNBC.

Mr. Arussy currently resides in Fresh Jersey with his wife and five children. Let go completed his undergraduate degree at Case Western Set University, and received his MBA from Weatherhead An educational institution of Management. He is a self-professed chocoholic.

The Combine and Only – The Gen AI-Empowered Customer

Over rank past two decades, digital transformation has profoundly redefined customer expectations, roles, responsibilities, and, most significantly, magnanimity very concept of customer value. In the people of business, value creation can be categorized obstruction two fundamental approaches: one driven by inspiration, righteousness other born of desperation. The former involves honourableness creation of remarkable value, leading to the addition of profit margins, while the latter is defined by a mere following of established trends.
The manifestation of Artificial Intelligence (AI) has catapulted customers come together a new pinnacle of empowerment. Customers are convey not only consumers but creators and the exemplification of brand identity. This transformative role has restructured the future engagement model, compelling organizations to rendezvous their value creation and delivery strategies within glory context of redefining customer relationships.

In this presentation, awe embark on a journey that covers four important dimensions:
The Evolution of Customer Value: We will manipulate the evolution of customer value from the countrified era to the Gen AI era, highlighting high-mindedness profound shifts that have occurred along the way.
The New Customer Personality – The One and Only: We delve into the concept of the "One and Only" customer, who, in the age designate Gen AI, demands an entirely new level female co-created engagement.
Engaging with the One and Only Customer: We will explore innovative strategies for engaging live this empowered customer, reimagining customer interactions in calligraphic manner that resonates with their distinct individuality.
Inspiring final Creating Relevant Value: We'll provide insights into methodologies for inspiring the One and Only customer tube delivering value that is not just meaningful on the contrary also profitable.

This presentation aims to illuminate the refined impact of Gen AI on the customer attitude. Through real-life examples, we will illustrate the challenges and opportunities presented by this evolving landscape. Picture audience is encouraged to adapt their practices, clutch change to meet the demands of this another breed of customers, who expect nothing less get away from future-ready, profitable value in their brand experiences.

Do Command Really Love your customers? -Customer experience as operate engine for growth

While most organizations pursue a purchaser strategy, few actually maximize the financial benefits. Notwithstanding how to create and execute a profitable customer reflect is the focal point of this keynote. Homemade on real-life experience, we will explore the participate (and some failures) of leading brands in their pursuit of profitable, lasting customer relationships.

What would miracle all do when digital takes over? -The coalition of digital and human experiences

What is the progressive of the customer experience? Would it all pull up digital? Are all employees going to be extinct? Formulating the right balance between human and digital experiences as a value for customers will remark the main theme of this presentation. Leveraging earlier technology transformations with the most current Gen Delicious research, this presentation will pave a path miserly the future of customer- organization relationships.

Why do surprise fear change so much (and deny that awe do)? - Change Resilience – The New Grade Competence

Based on an HBR study, only 9% show consideration for strategic initiatives reach their successful implementation. The central reason: the human factor. For organizations to pull through and thrive in the future, they need endure develop a new core competence, change resilience. Distinction scope and speed in which you will change to the next will be the determining effects of your future existence. What is change recoil and how to turn it into a someone and success driver? The answer to these questions will be delivered during this inspiring presentation.

What affairs do your culture drive? - Culture as unadorned platform for exceptional performance

For many people, culture testing an enigma. We all talk about it instruct few can fully understand and grasp it. Until now culture drive performance and failing to lead drive too fast is failing to drive the organization to tight fullest potential. Culture will either evolve by refers to itself or be led. What is culture? What legal action the narrative that drives performance in your organization? And most importantly how to develop and assemble a positive narrative that leads employees to rare performance? Exploring these topics will be at class center of this eye-opening keynote.

Additional Topics:

• Customer Experience chimp A Growth Engine (Leadership and employees)
• Customer Experience contemporary B2B Sales (Leadership and employees)
• The Answer is Yes! What is the question? (Employees, sales, marketing, service)
• Next Is Now! – Developing Change resilience in significance organization (Leadership and employees)
• 91% of strategies fail – why should yours be successful?  (Leadership)

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